We’re here to help
Please review the How-To articles below for some basic functions of the BWNG website. If you are having trouble please scroll down to Something not working properly? to review your options.
How to Articles
Click each article to open.
Something not working properly?
From time-to-time things don’t work right on the web. We want to make it right. Following are some steps to look at.
1. Try a different web browser.
There are many options for web browsers available to us. The two most problematic are Microsoft Edge and Google Chrome. Two browsers that tend to work fairly well are Firefox and Safari. The first step is to try a different browser.
2. Clear your cache.
We browsers hold a cache of any site you visit. The goal is to speed up the site the next time you visit, but that cache can cause problems. If you don’t know how to clear the cache click here to learn how.
3. Are you behind a Firewall?
Security settings in some workplaces and on some personal computers can prevent certain actions from happening. If this is the case you may need to change your settings or wait until you are home and not behind a work Firewall.
4. Are you on public WIFI?
If you’re in a cafe, restaurant or public space that offers free WIFI their settings likely will prevent you from performing many actions. This is for security reasons. You will need to wait until you are no longer on public WIFI.
Still not working?
If you’d reviewed the above and things are still not working the first thing to do is make sure you’re system is up to date. The BWNG site is a modern website that takes advantage of current technologies. Your computer and browser should have all updates completed if something isn’t working correctly – this is the first step in troubleshooting a problem.
If you cannot correct your problem then please complete the form below and we will try to help you as quickly as we can!